Within three months after. the first step was taken the original concern had lost practically all its large customers in that line, and the rival house was serving them. The patient correction and improvement of detail is the highway to perfection. To shirk the task will undermine success in any line. A FAVOR granted graciously is of double value. Many persons overlook this, and if they grant favors at all it is only after being beaten at haggling, so they get no credit for it, and leave an unpleasant feeling in the mind of the other. If you intend eventually to grant a request, do so at once, and do it graciously. A man bought a house coat at a furnishing goods store, and when it was delivered at his home he noticed that the collar had in some way become soiled. He was very much wrought up, and took it to the store, intending to demand his money back, and vowing he would not trade there again. The salesman to whom the coat was returned saw instantly that it should not have been sent out that way, and instead of trying to convince the customer that it was all right as others might have done he said: "We thank you very much, Mr. Smith, for calling our attention to this. It is certainly not as it should be, and we are very sorry to have given you any trouble because of our oversight. We shall be glad to have you make another selection, or if you prefer this one we can have it nicely cleaned and returned to you to-day."...

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